Auto Repair FAQs in Wilkes-Barre, PA
Have a question before bringing your vehicle to Joe Kaschak's Foreign & American Auto Clinic? We have answered some of the most common questions about our shop and automotive services below.
Trust is earned through the experience customers have when they bring their vehicles to a shop. We appreciate the drivers who have chosen Joe Kaschak's Foreign & American Auto Clinic and shared their experiences publicly.
About Our Auto Repair Shop
How long has Joe Kaschak's Foreign & American Auto Clinic been in business?
We have been in business since 1981. That gives our shop 45 years of hands-on automotive experience serving drivers and working with a wide range of vehicle concerns.
Where is your auto repair shop located?
Our shop is located at:
115 Oxford St REAR
Wilkes-Barre, PA 18706
If you need to discuss automotive service before visiting, call us at (570) 826-1897.
What are your business hours?
We are open Monday through Friday from 9:00 AM to 5:00 PM.
Are you licensed and insured?
Yes. Joe Kaschak's Foreign & American Auto Clinic is a licensed and insured auto repair shop.
Is your shop locally owned?
We are a locally established, family-run auto repair shop that has served drivers since 1981. We take pride in our work and in the decades of automotive experience behind our business.
Trust is earned through the experience customers have when they bring their vehicles to a shop. We appreciate the drivers who have chosen Joe Kaschak's Foreign & American Auto Clinic and shared their experiences publicly.
Foreign & Domestic Vehicle Questions
Do you specialize in foreign auto repair?
Yes. Foreign auto repair is one of our specialties.
Our shop has decades of hands-on automotive experience, making us a local option for drivers looking for foreign auto repair in Wilkes-Barre, PA.
Do you also work on domestic vehicles?
Yes. The "Foreign & American" in our business name reflects the fact that we service both foreign and domestic vehicles.
You do not need to own a foreign automobile to contact our shop about automotive service.
Do you service every foreign vehicle manufacturer?
We have extensive experience with foreign vehicles, but we do not make a blanket claim about every manufacturer or every possible repair.
Call (570) 826-1897 with information about your vehicle and the service you need. Our team can discuss whether we can help with your specific concern.
Trust is earned through the experience customers have when they bring their vehicles to a shop. We appreciate the drivers who have chosen Joe Kaschak's Foreign & American Auto Clinic and shared their experiences publicly.
Questions About Our Auto Repair Services
What automotive services do you provide?
Our primary services include:
- PA State Vehicle Inspection
- Drivability & Emissions Diagnostics
- Suspension Diagnostics & Repair
- Foreign Auto Repair
- Electrical Work
- Underhood Engine Repair
- General Auto Maintenance & Repair
If you are unsure which service fits your concern, tell us what your vehicle is doing when you call.
Do you provide PA state vehicle inspections?
Yes. PA state vehicle inspection is one of our primary automotive services in Wilkes-Barre.
If your vehicle is approaching its inspection period, call our shop to discuss scheduling.
Can you diagnose a vehicle that is running poorly?
Yes. We provide drivability and emissions diagnostics.
If your vehicle hesitates, runs rough, loses performance, displays a warning indicator, or simply behaves differently than usual, describe those symptoms when you call.
Do you provide suspension repair?
Yes. We provide both suspension diagnostics and repair.
Changes in handling, ride quality, vehicle movement, or unfamiliar noises can be reasons to have your vehicle evaluated. Similar symptoms can have different causes, so diagnosis is important before determining the appropriate repair.
Can you work on automotive electrical problems?
Yes. Electrical work is one of our primary services.
Automotive electrical concerns can sometimes be intermittent or difficult to identify from a symptom alone. Tell us what electrical function is behaving differently and when the problem occurs.
Do you provide engine repair?
We provide underhood engine repair.
If you notice unusual engine sounds, rough operation, performance changes, starting concerns, or warning indicators, contact us to discuss what your vehicle is doing.
Do you provide general automotive maintenance and repair?
Yes. General auto maintenance and repair is one of our primary services.
You can contact us about ongoing vehicle care or a developing automotive concern. If you are unsure whether your vehicle needs maintenance, diagnosis, or repair, start by explaining what you have noticed.
Trust is earned through the experience customers have when they bring their vehicles to a shop. We appreciate the drivers who have chosen Joe Kaschak's Foreign & American Auto Clinic and shared their experiences publicly.
Diagnosis & Repair Questions
Do I need to know what is wrong before I call?
No.
You do not need to diagnose your vehicle before contacting an auto repair shop. In many cases, the best information you can provide is simply what you have experienced.
Tell us about warning indicators, unusual sounds, performance changes, handling differences, electrical behavior, or other symptoms.
Can you tell what is wrong based on one symptom?
Not always.
Similar symptoms can have different underlying causes. A warning light, unusual sound, hesitation, rough operation, or handling change does not necessarily identify one specific repair.
That is why professional evaluation and diagnosis can be important.
What should I tell you when I call about a vehicle problem?
Describe the concern in your own words. Helpful details may include:
- What changed
- When you first noticed it
- Whether the problem is constant or intermittent
- Whether a warning indicator is present
- Whether you hear an unusual sound
- When the symptom normally occurs
- Whether performance or handling has changed
You do not need technical automotive terminology. Tell us what you see, hear, or feel.
What if the problem comes and goes?
Tell us that the symptom is intermittent.
A problem does not necessarily stop mattering because it temporarily disappears. Try to notice when it happens and what the vehicle is doing at the time.
Will you know what repair I need before evaluating the vehicle?
Automotive symptoms can have multiple causes, so we avoid promising a specific repair based only on a description.
The appropriate service depends on what is actually happening with your vehicle.
Trust is earned through the experience customers have when they bring their vehicles to a shop. We appreciate the drivers who have chosen Joe Kaschak's Foreign & American Auto Clinic and shared their experiences publicly.
Scheduling & Contact Questions
What's the best way to schedule automotive service?
Calling is our preferred contact method.
Reach Joe Kaschak's Foreign & American Auto Clinic at (570) 826-1897 during our regular business hours to discuss your vehicle and scheduling.
What information should I have when I call?
Start with basic information about your vehicle and explain why you are calling.
If there is a problem, describe the symptoms you have noticed. If you need a specific service, such as a PA state vehicle inspection, mention that when you speak with our team.
Can I contact you if I'm not sure which service I need?
Yes.
You are not expected to decide whether a symptom requires electrical work, engine repair, suspension service, diagnostics, or another type of automotive attention before calling.
Explain what your vehicle is doing, and we can discuss the concern with you.
Contact Us Today
Still Have an Auto Repair Question?
Every vehicle and automotive concern can be different. If you did not find the answer you need here, the easiest next step is to call us. Tell us what your vehicle needs or what you have noticed.